ESSENTIAL FUNCTIONS:

• Assists customers with parking tickets.
• Operates POS systems to accept payment for parking, makes change and issues receipts or tickets.
• Answers all guest questions and provides directions.
• Records complaints and unusual occurrences in the shift log.
• Posts waiting times at cashier window and advises guest accordingly.
• Stores guest car keys by valet parking ticket number.
• Pays particular attention to match the guest’s claim check number to the corresponding key tag.
• Dispatches valet parkers on a rotating basis.
• Maintains knowledge about the hotel, its amenities and the local area.
• Deposits all receipts at the end of the shift.
• Responsible to account for all valet parking tickets issued to the door attendant, verifying that there are no outstanding/ unaccounted for valet parking tickets or car keys.
• Keeps the cashier booth clean and orderly at all times.
• Cross trains Front Desk agents to handle relief.
• Provides exceptional customer service.
• Works safely, following all established safety rules and regulations.
• Communicate effectively with co-workers, supervisors and guests.
• Follow all relevant policies and procedures.
• Complies with the company’s recycling program standards.

ADDITIONAL FUNCTIONS:

• Performs other duties as assigned.

REQUIREMENTS/EDUCATION:

• High school diploma, GED, or equivalent experience preferred.
• Must be outgoing, friendly and have a positive attitude.
• Must have good manners and be able to handle some pressure (peak periods).
• Must be cooperative and be able to handle instructions.
• Must possess good communication skills.
• Must be able to report to work on time as scheduled.
• Must be able to work weekends, holidays and nights as needed.
• Must be able to successfully pass a background check.
• Must present an overall professional appearance and report to work in appropriate attire.